Standard shipping: 3-5 business days to United Kingdom. All orders are dispatched from our warehouse between 1-2 days.

• Standard shipping £8.59 : 3-5 business days. All orders are dispatched from our warehouse between 1-2 days.
  
• The Insured Shipping + Skip The Line £13.22: Insures the package
  if it gets lost or stolen during transit plus it processes your order
  before others and ships next day.

We source our products from several vendors within the United Kingdom, Europe and Asia. This allows us to offer wholesale prices and high quality products with good design. 

We will email you a tracking number, usually one day after your order has been placed.

Customers cover any import duties/taxes.

Our return policy is valid for 30 days from the date of delivery. Unfortunately, if 30 days have passed since delivery, we are unable to offer a refund or exchange.

To process a return, a receipt or proof of purchase is required.

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email to confirm receipt of the returned item. 

If items are in the same condition, your refund will be processed, and credit will automatically be applied to your original method of payment.

Refunds are processed within 5–10 business days of getting the return.

Right to Cancel

Customers can cancel within 14 days of delivery for a full refund by emailing contact@luxier.uk.

Late or Missing Refunds (if applicable)

If you have not received your refund, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as processing times can vary.

If you’ve completed all of these steps and still have not received your refund, please contact us at contact@luxier.uk.

Exchanges (if applicable)

If you need to exchange an item, please email us at contact@luxier.uk for assistance.

Shipping

To return your product, please mail it to our warehouse:

Address: 5th floor, 11th building, Julong Industrial Park, Xicha Road, Baiyun District, Guangzhou city, Guangdong Province, China

Shipping zip: 510435

Name: Leo Gong

Phone: +86 13330064444

Customers are responsible for covering the shipping costs associated with returning items.

Please note that shipping times may vary based on your location.

For returns of items valued over £75, we recommend using a traceable shipping service or purchasing shipping insurance to ensure safe delivery.

If you have any further questions, feel free to reach out to us at contact@luxier.uk.

We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support team as soon as possible.

We apologize for any inconvenience caused. If your item arrives damaged or defective, please contact us within 48 hours of receiving the product.

We will gladly arrange for a replacement or refund, depending on the situation.

Please provide photos of the damaged item and packaging to help us expedite the process.

We accept a variety of payment methods including credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay.

Rest assured, all transactions on our website are secure and encrypted to protect your personal information.

After placing your order, you will receive a confirmation email with a tracking number and a link to track your package.

Simply click on the link or enter the tracking number on our website's tracking page to see the current status of your shipment.

Our customer support team is here to assist you with any questions or concerns you may have.

You can reach us via email at contact@luxier.uk or by filling out the contact form on our website.

We strive to respond to all inquiries within 12 hours during regular business hours.